Shipping & Delivery

SHIPPING & DELIVERY

Free Shipping!

Shipping is FREE and included in the price of our products to regularly serviceable areas.

If you live in remote areas, there may be additional charges.

What is a Serviceable Area?

Our freight partners generally describe a serviceable area as anywhere accessible by a large freight truck or where roads are regularly maintained and items can be delivered safely. This broad definition applies to most urban and non-urban places.

Areas not considered serviceable are exceptionally rural areas that are not safely accessible by a large truck. If you have concerns that this may be applicable to you, then you can also have your items shipped to the freight terminal and pick them up yourself.

Please feel free to give us a call at 1 888-658-1658, and we will be glad to assist you with any other questions you may have about this.

Retractable Canopies (custom or standard sizes)

These are shipments that are delivered by semi-trailer truck or similar type vehicle and offloaded by the Purchaser. A complete description of how the freight is delivered and what will be required by the purchaser is listed below:

Shipments will be delivered to or as close to the Purchasers property line and or driveway provided the location is deemed accessible by the delivering carrier. It is the Purchasers responsibility to inform OLM at time of purchase of any unusual or difficult location or delivery issues so necessary arrangements may be made with the delivering carrier where possible.

Purchasers may incur additional shipping costs depending on the Purchasers specific situation. The delivering freight carrier is not obligated to assist the Purchaser with unloading of freight.

Retractable Canopies are shipping in a cardboard cylinder that range between 10-14 ft long and range between 80-120 lbs. Shipping packages should be manageable by 1 -2 people in most situations..

Purchaser agrees to accept all financial responsibility for demurrage and rerouting costs if the ship-to location is changed after the product is shipped from our premises.

Purchaser should be aware that all freight is prepaid and that no additional freight charges should be paid to delivering carrier unless Purchaser alters or changes any prior arrangements.

Any deviations to prearranged shipping methods will result in additional costs being billed to the Purchaser. In most cases, the delivering carrier will bill the purchaser directly for any additional charges, however in certain situations where it may not be possible or realistic for the delivering carrier to do so, OLM will re-invoice or bill your account for any additional freight charges which have been incurred.

Purchaser must inspect freight prior to unloading and document any damage prior to signing the Shipping Document “BILL OF LADING or DELIVERY RECEIPT” provided by the delivering carrier. Please ensure that you mark “DAMAGED” on these documents before signing for the delivery.

Failure to document any such damage may result in delays in resolving any possible freight damage claims and/or delays in rectifying any problems encountered regarding freight damage mitigation.

We do not accept returns due to bowing, warping, etc., over the course of time.

Pergolas with Retractable Canopies

Shipments will be delivered to or as close to the Purchasers property line and or driveway provided the location is deemed accessible by the delivering carrier. It is the Purchasers responsibility to inform OLM at time of purchase of any unusual or difficult location or delivery issues so necessary arrangements may be made with the delivering carrier where possible.

Purchasers may incur additional shipping costs depending on the Purchasers specific situation. The delivering freight carrier is not obligated to assist the Purchaser with unloading of freight.

Purchaser will be expected to cut strapping securing product to the pallet, therefore the use of some kind of cutter is required.

It is strongly recommended that the Purchaser have at least two assistants to help offload freight from the truck.

Purchasers should be aware that although total freight could be over 1500 lbs, units will be offloaded one piece at a time with individual pieces and components ranging between 1-100 lbs that should be manageable in most situations.

Purchaser will be given a reasonable time frame to unload freight from the delivering freight carrier vehicle, ranging between 10-15 minutes.

Purchaser agrees to accept all financial responsibility for demurrage and rerouting costs if the ship-to location is changed after the product is shipped from our premises.

Shipment method/procedure must be confirmed at time of order. Purchaser should be aware that all freight is prepaid and that no additional freight charges should be paid to delivering carrier unless Purchaser alters or changes any prior arrangements.

Any deviations to prearranged shipping methods will result in additional costs being billed to the Purchaser. In most cases, the delivering carrier will bill the purchaser directly for any additional charges, however in certain situations where it may not be possible or realistic for the delivering carrier to do so, OLM will re-invoice or bill your account for any additional freight charges which have been incurred.

Purchaser must inspect freight prior to unloading and document any damage prior to signing the Shipping Document “BILL OF LADING or DELIVERY RECEIPT” provided by the delivering carrier. Please ensure that you mark “DAMAGED” on these documents before signing for the delivery.

Failure to document any such damage may result in delays in resolving any possible freight damage claims and/or delays in rectifying any problems encountered regarding freight damage mitigation.

We do not accept returns due to bowing, warping, etc., over the course of time.

Free Shipping

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PROFESSIONAL INSTALLATION

We offer free & fast Shipping to serviceable areas In Canada & The United States

Crafted With Sustainably Sourced, Authentic PEFC & WRCLA Certified Western Red Cedar

Available financing options, including No Interest Pay in 4 Plans & up to 24-month Financing!

Dedicated to exceptional support, answering questions & resolving concerns promptly