Refund Policy In the case where a shopper mistakenly purchases a product or uses the wrong credit card, Outdoor Living Today may consider a full refund of your money. This is up to the discretion of our credit department. Purchasers who submit Orders through Outdoor Living Today and subsequently cancel their order prior to shipping will be subjected to a $100 USD Charge Back. This is an administrative charge and any outstanding balance will be reimbursed immediately. Order cancellations must be submitted to our Customer Service Department.