Standard: Outdoor Living Today 1-Year Warranty

All structures purchased from Outdoor Living Today are covered for a period of one year for defects in manufacturing and workmanship. In the event of a missing or broken piece, simply fill out our Customer Care Form within 30 days of the delivery of your purchase.

Outdoor Living Today Limited 3-Year Warranty (Effective on Purchases April 2024 – Onward)

Our Limited 3-year warranty is a testament to our commitment to quality and durability.

This limited warranty protects against rot and decay only on the Cedar substrate contained in our Shed, Playhouse, Gazebo, and Pergola products. *Raised Garden Beds qualify only if the walls of the interior beds are properly lined with a waterproof membrane before filling the garden beds with soil.   

We understand the importance of preserving the structural integrity and aesthetic appeal of your property. With this limited warranty, you can enjoy peace of mind, knowing that the Cedar is protected from exposure to the elements.

Embrace a worry-free experience as we stand behind our products, ensuring they withstand the test of time.

CONDITIONS & LIMITATIONS

We require that the following conditions are met to ensure your warranty remains valid...

Your OLT Product Must Be Assembled Within 90 Days Of Delivery. This is to prevent any warping, shrinkage, or damage that may result from materials sitting for too long. To validate your warranty, we ask you to verify that your OLM Product structure is completed within this timeline by providing photo documentation of your finished build. You may submit your photos using the link below

Proper Base: Your unit must be placed on a correct and stable base to avoid unnecessary wear and damage. The responsibility for setting up a suitable base lies with the purchaser.

Proper Maintenance: Regular maintenance is essential. This includes re-painting or re-staining and keeping the perimeter and underside of the building free from vegetation and debris. Regular re-attaching of loose hardware, nails that have popped out, and re-tightening screws which have come loose.

No Relocation or Alteration: Moving the building from its original location or significantly altering the structure may void the warranty.

Exclusions: Damage due to acts of nature, including tornadoes, hail storms, fires, and more, are not covered by this warranty.

Original Purchaser: This warranty applies exclusively to the original purchaser of the product.

Timely Reporting: Any failure or defect must be reported to Outdoor Living Today within 7 days after discovery using our easy claims system on our website. https://www.outdoorlivingtoday.com/olt-customer-claims/

No Liability for Personal Property: Outdoor Living Today is not liable for any loss or damage to personal property or contents placed in the building, including damage caused by any defect in the building. Any products installed such as floor coverings or wall and ceiling coverings are not included.

No Indirect or Consequential Damages: We will not be responsible for any indirect, incidental, or consequential damages, nor for failures caused by events, acts, or omissions beyond our control, such as misuse or improper maintenance.

(See our helpful Site Prep page, as well as your included assembly manual for the correct foundation for your product.) https://www.outdoorlivingtoday.com/site-prep-before-your-product-arrives/

Please contact our customer support for any additional guidance on best practices for maintaining your items for optimal performance and longevity.

1 888-658-1658

CLAIM PROCEDURE

To initiate a claim under this warranty, please fill out our claims form on our website with details of the issue, along with your name, address, telephone number, and other relevant information.

We will request a photograph of the defect or permission to inspect the building. All repairs will be made within a reasonable timeframe.

At Outdoor Living Today we are committed to ensuring your satisfaction with our products, and this warranty is designed to offer you peace of mind in your investment. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.

For any questions about the 3-year limited warranty or its procedures please contact us at +1 888-658-1658 or sales@outdoorlivingtoday.com