We are a Canadian Company, and we manufacture in Penticton, British Columbia, Canada. You can have confidence knowing that you are supporting our Canadian industry when you purchase from us.  

Our products ship quickly in 1-3 weeks!

Our office will contact most customers with larger sized orders once the order has been processed.
We will discuss the delivery process and transit time before your order is shipped. Once on route our shipping team will send tracking information. This conversation will also to allow you to make changes to your order, and or ask any further questions that you may have.

Delivery estimates depend on a variety of factors, from distance to weather. You will be able to contact the carrier yourself with the tracking number, and our team is ready if you need assistance.

You can buy our products directly from us, which guarantees you the best price, or you can buy them from a trusted big box vendor such as HomeDepot, Lowes, Wayfair, Earth Easy, etc.

For those looking for help with installation, we have partnered with Kandu on-demand product assembly and home services for an extra cost

Standard: Outdoor Living Today 1-Year Warranty

All structures purchased from Outdoor Living Today are covered for a period of one year for defects in manufacturing and workmanship. In the event of a missing or broken piece, simply call the Outdoor Living Today Customer Support Line @ 1-888-658-1658 within 30 days of the delivery of your purchase.

Outdoor Living Today Limited 3-Year Warranty (Effective on Purchases April 2024 – Onward)

Our Limited 3-year warranty is a testament to our commitment to quality and durability.

This limited warranty protects against rot and decay only on the Cedar substrate contained in our Shed, Playhouse, Gazebo, and Pergola products. *Raised Garden Beds qualify only if the interior of the beds is fully lined with a waterproof membrane before filling the garden with soil.   

We understand the importance of preserving the structural integrity and aesthetic appeal of your property. With this limited warranty, you can enjoy peace of mind, knowing that the Cedar is protected from exposure to the elements.

Embrace a worry-free experience as we stand behind our products, ensuring they withstand the test of time.

CONDITIONS & LIMITATIONS

We require that the following conditions are met to ensure your warranty remains valid...

Your OLT Product Must Be Assembled Within 90 Days Of Delivery. This is to prevent any warping, shrinkage, or damage that may result from materials sitting for too long. To validate your warranty, we ask you to verify that your OLM Product structure is completed within this timeline by providing photo documentation of your finished build. You may submit your photos using the link below

Proper Base: Your unit must be placed on a correct and stable base to avoid unnecessary wear and damage. The responsibility for setting up a suitable base lies with the purchaser.

Proper Maintenance: Regular maintenance is essential. This includes re-painting or re-staining and keeping the perimeter and underside of the building free from vegetation and debris. Regular re-attaching of loose hardware, nails that have popped out, and re-tightening screws which have come loose.

No Relocation or Alteration: Moving the building from its original location or significantly altering the structure may void the warranty.

Exclusions: Damage due to acts of nature, including tornadoes, hail storms, fires, and more, are not covered by this warranty.

Original Purchaser: This warranty applies exclusively to the original purchaser of the product.

Timely Reporting: Any failure or defect must be reported to Outdoor Living Today within 7 days after discovery using our easy claims system on our website. https://www.outdoorlivingtoday.com/olt-customer-claims/

No Liability for Personal Property: Outdoor Living Today is not liable for any loss or damage to personal property or contents placed in the building, including damage caused by any defect in the building. Any products installed such as floor coverings or wall and ceiling coverings are not included.

No Indirect or Consequential Damages: We will not be responsible for any indirect, incidental, or consequential damages, nor for failures caused by events, acts, or omissions beyond our control, such as misuse or improper maintenance.

(See our helpful Site Prep page, as well as your included assembly manual for the correct foundation for your product.) https://www.outdoorlivingtoday.com/site-prep-before-your-product-arrives/

Please contact our customer support for any additional guidance on best practices for maintaining your items for optimal performance and longevity.

1 888-658-1658

All of our products ship with a hardcopy assembly manual, however all of our most up-to-date assembly manuals can be found below.

We offer detailed Assembly manuals for all of our products on our site under the how-to section.

We try to be as flexible as possible, but due to the extreme costs of return shipping, we generally do not accept returns, instead, we will consider but do not guarantee to work with our customers on a case-by-case basis to find an amicable solution

Refund Policy: In the case where a shopper mistakenly purchases a product or uses the wrong credit card, Outdoor Living Today may consider a full refund of your money. This is up to the discretion of our credit department.

Purchasers who submit Orders through Outdoor Living Today and subsequently cancel their order prior to shipping will be subjected to a $100 USD Charge Back. This is an administrative charge and any outstanding balance will be reimbursed immediately. Order cancellations must be submitted to our Customer Service Department.

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